Job Description:

Skill required: Query Management - Customer Service Technology Support

Designation: Customer Service New Associate

Job Location: Bengaluru

Qualifications: Any Graduation

 

Years of Experience: 0 - 1 Year

 

What are we looking for?

• Ability to establish strong client relationship

What would you do?

You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA's. The Query Management team is accountable for the Inbound/Outbound calls and e-mail/chat support to resolve customer issues. This role is aligned to our Customer Service Technology Support team which works on providing technical assistance on the use of specific systems, software and infrastructure and in troubleshooting of technical problems.

Roles and Responsibilities

• In this role you are required to solve routine problems, largely through precedent and referral to general guidelines
• Your expected interactions are within your own team and direct supervisor
• You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments
• The decisions that you make would impact your own work
• You will be an individual contributor as a part of a team, with a predetermined, focused scope of work
• Please note that this role may require you to work in rotational shifts

SourceAbled, a proprietary workforce solution powered by Rangam, goes beyond a traditional job placement program. It provides a collaborative, holistic solution implemented to develop an inclusionary program and a culture of belonging by matching Fortune 500 companies with neurodivergent talent seeking to build and sustain successful and fulfilling careers. SourceAbled connects individuals with autism, neurodivergence, physical disability, and a wide range of cognitive differences such as ADHD, autism, dyslexia, dyspraxia, and dyscalculia to apply for jobs with employers in the USA, UK, Ireland, and India, who are actively seeking talents with disabilities. SourceAbled facilitates the coordination and management of diverse hiring programs, with a consultative approach, including training, and brings them to life through digitizing the experience of attracting, onboarding, supporting, and retaining qualified employees with autism and disabilities. The program uses an end-to-end, tech-enabled hiring program to build a connected inclusive community in the workplace for neurodivergent talent. It is designed to attract and place qualified job seekers as businesses look to establish, build, and maintain their disability inclusion practices and establish and nurture a culture of inclusion.