Client Sales Advisor in Jersey City, NJ 07302

 
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 Job Summary

Job Title: Client Sales Advisor

Job Code: SA-CD-4100

Job Location: Jersey City, NJ 07302

Job Date: 5/10/2023

Duration: PERM

First Shift: 08:00 AM - 05:00 PM

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 Job Description

Direct Hire opportunity working with an elite high end retail office headquartered in Jersey City, NJ. Team building, family-oriented environment, exceptional opportunities for growth, inclusive to Autistic & Neurodivergent candidates.

SourceAbled is seeking candidates for a client sales advisor role with our High End Retail client 

**This position is being offered as part of a disability/neurodiversity program which is designed to provide a more inclusive and supportive hiring process and work environment for job seekers with neurodivergence, which includes, but is not limited to autism, ADD/ADHD, PTSD, OCD, Anxiety Disorder, Dyslexia, Bipolar, and Tourette's Syndrome**

SourceAbled is looking for a Trade Business & Systems Analyst for our client. Candidates with autism, neurodivergence, and/or disabilities are highly encouraged to apply.

The Client Services Sales Advisor is responsible for providing best in class client service by listeining and responding to each clients specific needs and resolving them effectively through strong empathetic communication.

TASKS AND RESPONSIBILITIES:

  • Provide a positive, courteous and pleasant customer experience by incorporating all core brand values and integrity throughout each interaction.
  • Consistently provide a highly professional approach and outstanding service in order to resolve customer issues; communicate effectively and with empathy via phone, email, social media and/or written correspondence.
  • Escalate any customer issues that require further resources to appropriate supervisor to ensure resolution is satisfactorily met.
  • Ensure that all customer communications are handled in line with Dior policies and processes.
  • Demonstrate and share brand awareness, storytelling and product knowledge when communicating with customers. 

Drive to achieve and exceed sales goals and planned KPI’s (Key Performance Indicators) to include:

  • Proper Case Management
  • Sales & Service Targets
  • Quality Assurance Score
  • Productivity Goals
  • Schedule Adherence
  • Recommend new and innovative approaches to address customer concerns and share successful ideas within the team and department.
  • Enter accurate information into Diorlink and that updates to the SCRM database are initiated as appropriate.
  • Ensure accurate data is included for statistics and workload analysis.
  • Develop excellent working relationships within the Dior network.
  • E-Clienteling: Perform outbound contacts as required as sales driver and client issue resolution.
  • Collaborate across entire Client Services Center team.

REQUIREMENTS:

  • Previous experience in luxury customer service (preferably retail, hotel or concierge businesses)
  • Outstanding communication skills, both written and verbal
  • Strong sales negotiation skills
  • Clear demonstration of a customer first mind-set
  • Highly motivated, energetic and inspirational team player
  • Able to work a varied schedule including hours/days/nights/holidays and weekends
  • Able to multi-task and prioritize competing tasks
  • Fluent in English, Spanish, ideally French and Mandarin
  • Proficient in Microsoft Office
  • Salesforce knowledge a plus

It is the policy of Rangam Consultants, Inc. to provide equal employment opportunities to all applicants and employees without regard to any legally protected status such as race, color, religion, gender, national origin, age, disability or veteran status.

"An Equal Opportunity Employer M/F/D/V"

 About SourceAbled

SourceAbled, a proprietary workforce solution powered by Rangam, goes beyond a traditional job placement program. It provides a collaborative, holistic solution implemented to develop an inclusionary program and a culture of belonging by matching Fortune 500 companies with neurodivergent talent seeking to build and sustain successful and fulfilling careers. SourceAbled connects individuals with autism, neurodivergence, physical disability, and a wide range of cognitive differences such as ADHD, autism, dyslexia, dyspraxia, and dyscalculia to apply for jobs with employers in the USA, UK, Ireland, and India, who are actively seeking talents with disabilities. SourceAbled facilitates the coordination and management of diverse hiring programs, with a consultative approach, including training, and brings them to life through digitizing the experience of attracting, onboarding, supporting, and retaining qualified employees with autism and disabilities. The program uses an end-to-end, tech-enabled hiring program to build a connected inclusive community in the workplace for neurodivergent talent. It is designed to attract and place qualified job seekers as businesses look to establish, build, and maintain their disability inclusion practices and establish and nurture a culture of inclusion.

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