Client Advisor in Jersey City, NJ 07311

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 Job Summary

Job Title: Client Advisor

Job Code: SA-CDC-4100

Job Location: Jersey City, NJ 07311

Job Date: 4/21/2023

Duration: PERM

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 Job Description

Rangam SourceAbled in partnership with our client Christian Dior Couture, one of the world’s largest fashion companies, is seeking a Direct Hire Client advisor that speaks French or Portugese; based in their Client Services Center in Jersey City, NJ. The Client Services Sales Advisor is responsible for providing best in class client service by listening and responding to each client’s specific needs and resolving efficiently and effectively through strong and empathetic communication skills. This position will also be responsible for meeting and exceeding planned KPI’s.



• Provide a positive, courteous and pleasant customer experience by incorporating all core brand values and integrity throughout each interaction.

• Consistently provide a highly professional approach and outstanding service in order to resolve customer issues; communicate effectively and with empathy via phone, email, social media and/or written correspondence.

• Escalate any customer issues that require further resources to appropriate supervisor to ensure resolution is satisfactorily met.

• Ensure that all customer communications are handled in line with policies and processes.

• Demonstrate and share brand awareness, storytelling and product knowledge when communicating with customers.

• Drive to achieve and exceed sales goals and planned KPI’s.

• Recommend new and innovative approaches to address customer concerns and share successful ideas within the team and department.

• Enter accurate information into client link and that updates to the SCRM database are initiated as appropriate.

• Ensure accurate data is included for statistics and workload analysis.

• Develop excellent working relationships within the client network.



• Previous experience in luxury customer service (preferably retail, hotel or concierge businesses)

• Outstanding communication skills, both written and verbal

• Strong sales negotiation skills

• Clear demonstration of a customer first mind-set

• Highly motivated, energetic and inspirational team player

 • Able to work a varied schedule including hours/days/nights/holidays and weekends

• Able to multi-task and prioritize competing tasks

• Fluent in English, proficiency in Spanish, French or Mandarin a plus

• Proficient in Microsoft Office

• Salesforce knowledge is a plus

To find out more about Rangam, SourceAbled, and this role, click the apply button. 

"An Equal Opportunity Employer M/F/D/V"

 About SourceAbled

SourceAbled, a proprietary workforce solution powered by Rangam, goes beyond a traditional job placement program. It provides a collaborative, holistic solution implemented to develop an inclusionary program and a culture of belonging by matching Fortune 500 companies with neurodivergent talent seeking to build and sustain successful and fulfilling careers. SourceAbled connects individuals with autism, neurodivergence, physical disability, and a wide range of cognitive differences such as ADHD, autism, dyslexia, dyspraxia, and dyscalculia to apply for jobs with employers in the USA, UK, Ireland, and India, who are actively seeking talents with disabilities. SourceAbled facilitates the coordination and management of diverse hiring programs, with a consultative approach, including training, and brings them to life through digitizing the experience of attracting, onboarding, supporting, and retaining qualified employees with autism and disabilities. The program uses an end-to-end, tech-enabled hiring program to build a connected inclusive community in the workplace for neurodivergent talent. It is designed to attract and place qualified job seekers as businesses look to establish, build, and maintain their disability inclusion practices and establish and nurture a culture of inclusion.

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