Direct Hire Salaried opportunity with Full Health Insurance Benefits working remote however candidates must be local to UT, AZ, DE, or OH. Team building, family-oriented environment, exceptional opportunities for growth, inclusive to Autistic & Neurodivergent candidates.
Be the first to apply to this potential future opportunity!!
SourceAbled is seeking candidates for a Senior Associate Application Engineer role for our major financial industry client
**This position is being offered as part of a disability/neurodiversity program which is designed to provide a more inclusive and supportive hiring process and work environment for job seekers with neurodivergence, which includes, but is not limited to autism, ADD/ADHD, PTSD, OCD, Anxiety Disorder, Dyslexia, Bipolar, and Tourette's Syndrome**
The Associate Application Engineer is responsible for programming features and test cases as they learn about the broader product development and operations concepts. The Senior Associate role accelerates technical knowledge by working with and learning from engineering teammates.
JOB SUMMARY
Responsible for handling routine customer service inquiries and problems via telephone, digital or chat channels through effective communication and problems solving skills. These routine customer service inquiries require the use of standard screens, scripts, and procedures. Navigates a computerized system for responding and/or troubleshooting to customer questions. Must have excellent verbal communication and problem-solving skills, as well as being comfortable with multi-tasking, as needed.
Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management.
Major Responsibilities
· Assists over 100+ customers per day by energetically engaging in a fast-paced, back-to-back call environment via phone, online or chat.
· Brings empathy to customer inquiries about reward redemptions, customer information updates, card activations, making payments, processing lost, or stolen cards, statement and APR inquires, and processes credit line increase and decrease requests.
· Utilizes multiple systems to respond to, troubleshoot and document customer inquiries.
· Leverages 2 standard screens, verbatim scripts, and procedures.
· Builds the Discover Financial brand by providing industry-leading care and innovative solutions.
Required for Role
- Highschool Diploma or GED
- 1+ Years high volume call center experience
- Resides in UT,AZ,DE, or OH
Pay
It is the policy of Rangam Consultants, Inc. to provide equal employment opportunities to all applicants and employees without regard to any legally protected status such as race, color, religion, gender, national origin, age, disability or veteran status.
"An Equal Opportunity Employer M/F/D/V"
